FREQUENTLY ASKED QUESTIONS
We have taken every step to ensure that your shopping experience at AndaazbyJyotiDhawan.com is as convenient and as intuitive as possible. If you have any comments or feedback for us, we greatly appreciate hearing from you and value your opinions. Please email us at email@example.com.
Browsing the Online Store
Your main guide to browsing the online store is to use the main ‘shop’ menu, which has the names of the different product categories as well as some small edits that we have put together.
To reach the landing page for each category, click on the title of that category. For example, to reach the kurta landing page, click on 'kurta' in the main menu. Once you reach a landing page, you can click on the desired product, make a selection of size and add it to your cart.
Setting Up An Account
In order to add items to your shopping cart and make a purchase, you do not need to establish an account, though you can enjoy value-added features by creating your own account on AndaazbyJyotiDhawan.com. To set up an account, go to My Account and follow the instructions. You can also continue shopping as a Guest Shopper, and during checkout, you will have the option of signing up for a new account.
Yes. We ship both within and outside India. At Andaaz by Jyoti Dhawan, we aim to ship our products in a quick, safe and inexpensive manner. We deliver to 130 countries worldwide, and 511 destinations within India.
As all our products are made to order, we will be shipping them to you within a period of 10-15 days.
Due to the nature of international shipping, a customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country. We shall be unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Custom duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
Yes, we are the manufacturers. The fabric as well as the finished product have been rigorously tested to meet the highest quality standards.
The Head Office is in New Delhi at: E-11_ D Munirka DDA Flats New Delhi 110067, India
Tel: +91-9958180099, email: firstname.lastname@example.org
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - CCAvenue, PayU and PayPal.
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorisation is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.
Once you confirm payment of your order, your order cannot be changed or cancelled.
If you have any problems or concerns about your order, please email us at email@example.com